FAQs
Know before you go!
Where can I park?
While the Paramount Theatre does not have any parking of its own, it is surrounded by several major parking facilities. See the Directions & Parking page for details. We encourage you to consider taking public transportation instead.
What is the policy on face coverings?
- All persons entering the venue are required to wear a two-ply cloth mask or face covering that covers both the mouth and nose. Masks must be worn correctly at all times. *Please note, venue policy prohibits bandanas as a face covering.
- Face coverings may only be removed to actively consume food and beverage.
Please visit the CDC's Website if you have questions on what type of face coverings you can use to protect yourself and others.
What is your bag policy?
In order to provide a safe environment and expedite guest entry into the venue, the Paramount Theatre encourages guests to only bring essential items. Bags no larger than 18” x 12” x12” will be permitted inside the theatre. Bags must fit and be stored under your seat. All bags are subject to search.
Is there a security check before entering?
- All guests pass through screening detectors, to reduce physical contact.
- Signage will be used to define points of entry, lanes for queuing, and directional flow.
- No weapons of any kind are permitted.
Are banners, flags, posters or signs allowed?
Banners, flags, posters or signs of any kind are prohibited to enter the venue.
Are cameras allowed?
Cameras with professional lenses and flash photography are prohibited.
Is there a Coat Check?
Yes. However, to protect the health and safety of our patrons and staff, the Coat Check is currently closed.
Is re-entry permitted?
No, leaving the theatre and re-entering is prohibited. Re-entry is only permitted in the case of a medical emergency.
Is smoking permitted?
No. In accordance with Oakland's Smoking Pollution Control Ordinance, Paramount Theatre of the Arts is a completely non-smoking facility. This ordinance prohibits smoking or vaping inside the theatre and mandates that smoking or vaping outside of the building occurs at a minimum distance of 25 feet from doors and windows. The Designated Smoking Area is on the 20th Street side of the theatre and is only available during the 20-minute intermission. Please plan your smoking needs accordingly.
Is there an elevator?
No. There is no elevator in the Paramount Theatre. The Paramount Theatre is a Historical Landmark, preserved to its original architectural splendor. If a patron is incapable of climbing stairs, please work with our trained Box Office staff to choose a seat on the main floor that best meets your needs prior to purchasing your ticket.
Where are the restrooms located?
Restrooms are available inside the venue on the Mezzanine and Lower levels. There are two (2) wheelchair-accessible restrooms for our guests with disabilities located on the Main Floor between the 21st Street entrance and Aisle #5.
Is there an ATM at the venue?
No. The Paramount Theatre is now a “Cashless” venue. ATMs will not be available on-site. All points of sale accept credit cards, debit cards, Apple Pay and Google Pay.
How can I contact Lost and Found?
To inquire about lost items, please call during business hours: 9:00 AM-4:00 PM, Monday to Friday at 510-893-2300, Option 4. Patrons who find items during an event are asked to hand the item to a staff member, at the Box Office or at Coat Check. Found items are turned into Security. All items are kept for 30 days. Unclaimed items will be donated or discarded.